Privacy Policy
Last updated: 18 July 2026
TAAJIR (PTY) LTD, trading as CustomDev ("we", "us", or "our"), operates the website customdev.co.za and provides AI implementation, automation, and messaging services, including services delivered through the WhatsApp Business Platform and other Meta products. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact information — your name, email address, phone number, and company details when you contact us, book an audit, or use our services.
- Messaging data — when you interact with us or with a service we operate via WhatsApp, we receive your WhatsApp phone number, profile name, and the content of the messages you send.
- Usage data — basic technical information such as browser type, device, pages visited, and referring URLs, collected through standard analytics.
2. How We Use Your Information
- To respond to your enquiries and provide the services you request.
- To operate automated messaging and AI assistant services on WhatsApp and other channels, including responding to your messages.
- To improve our website and services.
- To comply with legal obligations.
We do not sell your personal information.
3. WhatsApp and Meta Platforms
Our WhatsApp services are provided through the WhatsApp Business Platform, operated by Meta Platforms, Inc. When you message us on WhatsApp, your messages are also processed by Meta in accordance with the WhatsApp Privacy Policy. We only use data received through WhatsApp to provide and improve the messaging service you are interacting with, and we handle it in line with Meta's platform terms and applicable law.
4. Sharing of Information
We share personal information only with:
- Service providers that help us operate our services (such as cloud hosting and messaging infrastructure), under confidentiality obligations.
- Meta Platforms, Inc., to the extent required to deliver messages through WhatsApp.
- Authorities, where required by law.
5. Data Retention
We keep personal information only as long as needed for the purposes described above or as required by law, after which it is deleted or anonymised.
6. Security
We use reasonable technical and organisational measures to protect your information, including encrypted transmission and access controls. No method of transmission or storage is completely secure, but we work to protect your data appropriately.
7. Your Rights
In accordance with the Protection of Personal Information Act (POPIA) and other applicable laws, you have the right to access, correct, or delete your personal information, and to object to or restrict its processing. To exercise these rights, contact us using the details below.
8. Data Deletion
You may request deletion of your personal information at any time, including data collected through our WhatsApp services. To do so, email us at info@customdev.co.za with the subject line "Data Deletion Request" and include the phone number or email address associated with your data. We will confirm and process your request within 30 days.
9. Children
Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available at customdev.co.za/privacy-policy, with the "Last updated" date shown above.
11. Contact Us
TAAJIR (PTY) LTD (trading as CustomDev)
South Africa
Email: info@customdev.co.za
Website: customdev.co.za